Customer Service fail: Scottish Power Case Study
[ Short link to this article if you need it: http://goo.gl/Vk0ZP or retweet me ] I've been looking at alternative energy suppliers recently (as everyone should) and so I was looking for the details of supplier's different tariffs. Bearing in mind the number of comparison sites out there who have access to this information, such as uSwitch , MoneySupermarket , FuelSwitch or any number of others that are on the UK Government's web site you'd think it would be easy to find that information on a supplier's own page. Some of them are better than others. e-On's list was pretty good. A PDF file is available from Southern Electric filtered by your postcode. Scottish Power give a PDF list but you have to filter it to your region yourself. Which is harder for getting the information, but interesting to compare if you're in a cheaper or more expensive area. Staying with Scottish Power, here is a screen shot of their currently available options list . It looks mor...