Customer service: contacting banks via the internet - how hard can it be?
I've recently spent quite a bit of time contacting banks via the internet to ask a question to them. Bearing in mind that it is the 21st Century and that email and the internet are no longer 'shiny and new' you would hope that communicating with a company online would be easy, wouldn't you? I was initially trying to contact banks as though I wasn't a customer, just to make an enquiry about a security issue. For some reason, this wasn't as straightforward as expected. I hope this information is useful to anyone who wants to decide on a bank to deal with based on more than just headline interest rates. Also, have you noticed how many banks don't let you have special characters on their web sites, including passwords in some cases? Seems a bit backwards these days to not allow better password choices for protecting your finances. I'll share my experiences: Barclays Contact was via this online form . You get a confirmation email that your message has been r...