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Showing posts from October, 2011

Customer Service fail: Scottish Power Case Study

[ Short link to this article if you need it: http://goo.gl/Vk0ZP or retweet me ] I've been looking at alternative energy suppliers recently (as everyone should) and so I was looking for the details of supplier's different tariffs. Bearing in mind the number of comparison sites out there who have access to this information, such as uSwitch , MoneySupermarket , FuelSwitch or any number of others that are on the UK Government's web site you'd think it would be easy to find that information on a supplier's own page. Some of them are better than others. e-On's list was pretty good. A PDF file is available from Southern Electric filtered by your postcode. Scottish Power give a PDF list but you have to filter it to your region yourself. Which is harder for getting the information, but interesting to compare if you're in a cheaper or more expensive area. Staying with Scottish Power, here is a screen shot of their currently available options list . It looks mor

Customer Service fail: BT Case Study

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[ Short link to this article if you need it: http://goo.gl/fVqTx ] A couple of months ago I got an "important" letter in from BT. It had got to the end of the 12 month contract I'd signed up to and the letter said "To continue, do nothing". That's not really something that should have red "IMPORTANT" letters on the outside. I suppose it's not quite as bad as the letter I got inviting me to "bring my calls back to BT" at one point (my calls had been billed direct from BT for a few years...) At this point I logged into my account to see what I was paying for and if it was reasonable. It is absolutely horrendous trying to figure out how BT's charging system works. I have a plan (unlimited evening and weekends) that has a 'sticker' price of £16.90. You get a £3 discount if you sign up for a year as I had. Which means I'm paying £13.90/month right? Wrong. There is also a paper-free discount of £3.75, but that's listed a